Why does your company need a chatbot?

Chatbots are computer programs, with which human-like conversations can be held. It's a useful program, that you can use to talk to your customers. You can use it with your popular messaging apps. Chatbots are considered the future of customer service. It can understand text, to understand, write and even interpret the meaning. Trusted by most of the latest smartphone apps, that chatbot works.

The performance and price of a chatbot depend on the technology used. The two types of chatbots are –

1. command based – These chatbots choose an answer, that matches the query entered by the user. New text replies cannot be created.

2. AI based – these can also answer ambiguous questions. You don't have to be sure, to ask your questions.

How do companies use chatbots?

• Chatbots can be highly efficient at multiple tasks and demonstrate their efficiency more than humans. It can effectively perform tasks such as weather forecast or taxi hiring. Businesses can use these, to automate various tasks such as inventory management.

• Chatbots helps create an optimized interface for mobile apps.

What should you think about when developing a chatbot?

1. Your chatbot should be friendly enough, to make customer feel friendly during using. You can use the user's name, to send a welcome message with their name, to make him feel good.

2. Design your bot well, as a customer develops more confidence in a professionally designed bot.

3. You can provide the user with the required information, instead of asking multiple repeated questions.

Why does your business need a chatbot?

1. When you use chatbots on your website or mobile app, there is no limit to the number of users to be treated. It can handle many users at the same time, without being overloaded, which is not possible with a human agent.

2. If you sell some products, which are almost similar to each other, your customers may need help choosing the right product.

3. Chatbots can act as an interactive marketing platform for your business.